Executive Summary
A consolidated view of your Return From Transformation (RFT) and Customer Value (CV) metrics.
RFT Metrics
Key indicators of operational efficiency and transformation impact.
Error Rate
5.2%
Percentage of processes with errors.
Target: 4%
Rework Time
8.5hrs
Average time spent on rework.
Target: 6hrs
Cycle Time
12days
Average time to complete a process.
Target: 10days
Customer Value Metrics
Metrics reflecting customer satisfaction and engagement.
CSAT Score
78%
Customer satisfaction score.
Target: 85%
Net Promoter Score
45
Likelihood of customers to recommend.
Target: 55
Conversion Rate
3.5%
Percentage of users completing desired action.
Target: 4.5%
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